Frequent questions
Online Ordering
How do I order from www.zehava.ro?
After visiting www.zehava.ro and selecting the desired product, click the “Add to cart” button. On the right side of the screen, you will have the option to “Continue shopping,” “Complete order,” or “Edit shopping cart.”
After clicking “Complete order,” you will enter the Checkout stage, where you must complete both your personal and delivery details. Next, you will choose the payment method, where you can opt for “Online card payment” (you will be redirected to the secure EuPlatesc.ro payment page) or “Payment by bank transfer.”
The final step is “Complete order,” where you can review your shopping cart and “Submit order.”
I ordered a product that became unavailable. What happens?
In this case, a member of the Zehava team will contact you by phone or email to inform you about the unavailability of the jewelry. We will suggest an alternative to the ordered product or notify you when it is back in stock.
Since all jewelry is made in our Bucharest workshop, there is a high chance we will have the selected jewelry back in stock.
Is gift packaging included in the price?
Each piece of Zehava jewelry comes in a personalized box, which will then be placed in a bag for a perfect unboxing experience. The packaged product will then be shipped to the delivery address specified in the order.
Do the ordered products come with warranty certificates?
Zehava products come with a lifetime warranty certificate (hyperlink to Lifetime Warranty), which means you will benefit from free reconditioning services (polishing, resizing, mounting, or others) when you bring the product back to us.
If I ordered a ring and the size is not right, can it be modified?
If the ordered ring is a larger or smaller size, you can bring it to the showroom to have it resized. This service is free and will be performed in our Bucharest workshop.
Our recommendation for rings is to visit the Zehava showroom so that we can take exact measurements before delivery.
Payment methods
What payment methods are available?
Online payment can be made by card (through the online payment operator EuPlatesc.ro) or by bank transfer.
Do the prices displayed on the site include VAT?
Yes, the displayed jewelry prices are final and include VAT.
If I return an ordered product, how long will it take to receive my money?
Upon receiving the product in its original packaging, along with the invoice and warranty certificate, we will assess its condition. If the return conditions are met (hyperlink to Return conditions), we will refund the value of the products within a maximum of 30 days from receipt, by bank transfer, to the IBAN account specified in the email notification sent.
Delivery
How are products from online orders delivered?
Products purchased online will be delivered through a courier agent.
How long will delivery take?
If the product is in our stock, delivery will take approximately 24-48 hours from order confirmation, excluding Saturdays and Sundays, as well as public holidays.
What is the delivery cost?
Product delivery is free.
Can deliveries be made outside Romania?
Yes, delivery is made via DHL, with insurance.
In the case of returning a product ordered online, who bears the shipping cost?
In this case, the shipping cost will be borne by the customer.
I want to modify a product ordered online, what steps should I follow?
For maintenance or modification services for products ordered online, we await you with the jewelry at the Zehava showroom, on Puțul lui Zamfir Street 22-24, Sector 1, Bucharest. We will together determine what modifications are needed, and in a few days, you can come back for the product or we will send it by courier.