Frequent questions
Online order
How do I order from www.zehava.ro ?
After you have accessed www.zehava.ro and selected the desired product, press the "Add to basket" button. On the right side of the screen you will have the possibility to "Continue shopping", "Finalize the order" or "Edit the shopping cart".
After you click on "Finalize the order" you will enter the Checkout stage, where you must fill in both your personal and delivery data. Next, choose the payment method, where you can opt for "Pay online with the card" (you will be redirected to the secure payment page EuPlatesc.ro) or "Pay by bank transfer".
The last step is the "Complete Order" step, where you can review your shopping cart and "Submit Order".
I ordered a product that has become unavailable. What happens?
In this case, a member of the Zehava team will contact you by phone or email, who will inform you about the unavailability of the jewel. We will suggest a similar variant to the product you ordered or let you know when we have it back in stock.
Because all the jewelry is made in the workshop in Bucharest, there is a high possibility that we will have the selected jewelry in stock again.
Is gift wrapping included in the price?
Each Zehava jewel comes in a personalized box, which will then be inserted into a bag, so that the unboxing experience is complete. The product packaged in this way will then be shipped to the delivery address mentioned in the order.
Do the ordered products have warranty certificates?
Zehava products come with a lifetime warranty certificate (hyperlink to Lifetime Warranty), which means that you will benefit from free reconditioning services (polishing, resizing, mounting or others) when you return the product to us .
If I ordered a ring and the measurement is not right, can it be changed?
If the ring you ordered is a larger or smaller size, you can bring it to the showroom to have it resized. This service is free and will be carried out in our workshop in Bucharest.
Our recommendation for rings is to come to the Zehava showroom so that we can take accurate measurements before delivery.
Payment methods
What payment methods are available?
Online payment can be made by card (through the online payment operator EuPlatesc.ro) or by bank transfer.
Do the prices displayed on the website include VAT?
Yes, the displayed jewelry prices are final and include VAT.
If I return an ordered product, how soon will I receive the money?
After receiving the product in its original packaging, together with the invoice and the warranty certificate, we will analyze its condition. If the return conditions are met (hyperlink on the return conditions to Return), we will refund the value of the products within a maximum of 30 days after receiving them, by bank transfer, to the IBAN account specified in the email notification.
Delivery
How are products delivered after ordering online?
Products purchased online will be delivered via a courier.
How long will the delivery take?
If the product is in our stock, delivery will be made within approximately 24-48 hours of order confirmation, excluding Saturdays and Sundays and public holidays.
What is the cost of delivery?
The cost of delivering the products is free.
Can deliveries be made outside Romania?
Yes, delivery is via DHL, with insurance.
In case of returning a product ordered online, who bears the shipping cost?
In this case, the cost of transport will be borne by the customer.
I want to change a product ordered online, what are the steps I need to follow?
For maintenance services or modification of products ordered online, we are waiting for you with the jewelry in the Zehava showroom, on Constantin Esarcu Street 1, Sector 1, Bucharest. We will determine together what changes are needed and in a few days you can come back for the product or we will send it by courier.